FAQS
FaQs. General Information
FAQ – Watch Mart Pakistan
Welcome to Watch Mart! Here, we answer some of the most common questions to help make your shopping experience as smooth as possible. If you have any further questions, feel free to reach out to us!
1. What types of watches are available at Watch Mart?
We offer a wide range of 100% original watches from popular global brands. You can find watches for both men and women, covering various styles, from casual to luxury.
2. Are all watches sold here authentic?
Yes, absolutely! We only sell original branded watches, with a commitment to quality and authenticity. Each watch comes with its original packaging and warranty (where applicable).
3. What are the delivery options?
We deliver all over Pakistan. Standard delivery usually takes between 3-5 business days, depending on your location. You will receive tracking information once your order is dispatched.
4. How much does delivery cost?
Delivery within Pakistan is free.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number by email or SMS. Use this to track your order on our courier partner’s website.
6. What payment options do you accept?
We offer multiple payment options, including cash on delivery, credit/debit cards, and bank transfers. Choose the option most convenient for you at checkout.
7. Can I return or exchange my watch?
Yes, if there is an issue with your order, you may return or exchange it within 7 days of delivery, as long as the item is unused, in its original packaging, and with all tags intact. For detailed instructions contact +923098184515.
8. Do you offer a warranty?
Yes, all our watches come with an official manufacturer’s warranty. The duration and specifics vary by brand and model.
9. How do I contact customer support?
You can reach our customer support team by email at [email protected] or by phone at +923098184515. Our team is available Saturday to Thursday 24/7.